The benefit of HUD's Single-Family Loan Sales program

Posted by DIMONT on August 22, 2018 at 4:22 PM

The Federal Housing Administration (FHA) has helped support access to affordable housing since becoming part of the U.S. Housing and Urban Development Department (HUD) in 1965. In 2010 the FHA and HUD took protecting market liquidity a step further and implemented the Single-Family Loan Sale (SFLS) Initiative, a program that allows the FHA to accept assignment of distressed, FHA-insured loans from servicers and sell the mortgages as nonperforming loans on behalf of HUD.

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Topics: Collateral Loss Mitigation, SFLS

Dispelling the Myth: Processing Auto Claims Will Cost Your Financial Institution Money

Posted by DIMONT on August 3, 2017 at 9:30 AM

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Having been in the business of helping loan servicers file insurance claims and recover losses for many years, we’re consistently surprised by a persistent myth that seems to almost be part of the auto finance industry’s collective consciousness: that the insurance claims process on damaged vehicles is actually a net loss to the lender.

The claims process can be time consuming and can generate low success rates when a lender who handles this process in house doesn’t have experienced licensed adjusters on staff. Labor intensive process combined with low success rates and cost of full-time equivalent (FTE) actually support this very myth and will make any CFO question if they are spending $2.00 to recover $1.00.

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Topics: Auto Insurance Claims

3 Ways to Successfully Position Your Mortgage Servicing Business to Scale

Posted by DIMONT on July 27, 2017 at 9:30 AM

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Perhaps more than any other part of the mortgage business, mortgage servicing stands to benefit from economies of scale, but only if the business can actually be built to expand. In the wake of the foreclosure crisis, many servicers are facing bloated staff rosters and struggling with workloads that would be better outsourced, but setting up a servicing business to effectively outsource is not a simple task.

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Topics: Other

Benefits of Working with a Flood Insurance Valuation Partner

Posted by DIMONT on July 20, 2017 at 9:30 AM

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Vendor management is one of the most import functions in the modern mortgage servicing operation. Much of the work the servicer must do to maintain compliance and to effectively service its portfolio is outsourced to trusted third-parties who perform that work on the servicer’s behalf. Over the past decade, the vendor management function has become much more complex and the corresponding penalties for mistakes have increased in severity.

As a result, vendor managers working within mortgage servicing firms spend a great deal of time determining exactly what functions must be outsourced, evaluating potential partners, contracting with preferred partners, and then managing those relationships – risk management work that must be performed according to a rigorous set of standards and best practices.

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Topics: Flood Insurance

Three Important Facts Every Servicer Should Know About Flood Insurance

Posted by DIMONT on July 18, 2017 at 9:30 AM

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The government requires any homeowner with a mortgage to buy flood insurance through the National Flood Insurance Program if the structures on the property fall within the Special Flood Hazard Area (SFHA) of the map. The flood maps are updated periodically; and, it is the servicer’s responsibility to make sure that the properties in its portfolio are properly insured.

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Topics: Flood Insurance

Determining the Right Flood Insurance Coverage for Your Loan Portfolio

Posted by DIMONT on July 14, 2017 at 10:30 AM

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In a previous post, we touched on the federal government’s National Flood Insurance Program (NFIP) that requires any property within a Special Flood Hazard Area (SFHA) to carry flood insurance. Determining the sufficient level of insurance coverage for lender placed insurance has presented a problem for some servicers. Failing to insure the property to the correct amount of coverage exposes the servicer to compliance risk.

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Topics: Flood Insurance

Flood Insurance Risks: 3 Key Problems with Multi-structure Loans

Posted by DIMONT on June 22, 2017 at 9:30 AM

Flood-Image.pngFederal law requires properties within a flood special hazard area to have a flood insurance policy. The government regulations for determining the correct amount of coverage for lender-placed flood policies are not clear. Over-insuring or under-insuring lender-placed flood policies can cause compliance problems for servicers in addition to having a negative impact on the borrower’s experience.

There are three primary risks for lenders associated with lender-placed flood insurance on properties with multiple structures:


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Topics: Flood Insurance

Important Steps Lenders Should Take for Insuring Their Automotive Loan Portfolio

Posted by DIMONT on June 15, 2017 at 9:30 AM

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Ensuring auto loan borrowers maintain adequate automotive insurance coverage on their vehicles is an important task often overlooked. Most lenders have excellent processes in place to ensure insurance coverage at loan origination, however they often fail to maintain a sound process to ensure proper insurance coverage is maintained throughout the life of the loan.

In many cases, by the time we are called upon to assist the bank in filing a claim with the insurance carrier for damage on a repossessed vehicle, the borrower has either changed or canceled their insurance coverage, or signed a policy with an abnormally high deductible or one lacking in overall coverage.  

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Topics: Auto Insurance Claims

Why Custom Technology is an Essential Part of the Hazard Claims Process

Posted by DIMONT on June 8, 2017 at 10:00 AM

hazard insurance check.pngThere are few components of the modern mortgage business where technology is not a requirement for efficient operation; indeed, without our modern technology platforms, we would simply not be capable of operating in a compliant manner. This is particularly true when it comes to managing the complexities of the hazard claims business, where technology plays a pivotal role.

Historically, we had trouble finding software platforms on the market that met our needs and those of our clients, so we have chosen to develop our own proprietary platforms. As a result, we are able to interface directly with many of the systems used by our clients, as well as the systems in use by the nation’s property preservation companies, who often work closely with the same mortgage servicers with whom we partner. Additionally, we can interact directly with providers of lender-placed insurance products, allowing us to more easily share data, file claims quicker and report back to our clients with extreme accuracy.

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Topics: Hazard Insurance

4 Ways to Maximize Your Return on Auto Insurance Claims

Posted by DIMONT on May 25, 2017 at 9:30 AM

Key-Car-Orange1-300x121 - Auto.pngMany auto lending executives would be surprised to learn that filing insurance claims is one of the most effective ways to reduce overall loss severity on their repossessed auto portfolio.  Maximizing the institution’s return on auto insurance claims requires the right process be in place. Below we will share four ways to ensure your auto claims process is successfully managed.

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Topics: Auto Insurance Claims