Summer is approaching fast, and with it will come a familiar challenge for mortgage and auto lenders: natural disaster season and the subsequent property damage that leaves borrowers scrambling for resolution. The unpredictable nature of storms means assisting your customers in their time of crisis can be as unpredictable a process as the storm itself. Fortunately, there are ways for lenders to prepare themselves for what’s to come while getting borrowers ready to take on potential setbacks with the least amount of difficulty.
Perhaps more than any other part of the mortgage business, mortgage servicing stands to benefit from economies of scale, but only if the business can actually be built to expand. In the wake of the foreclosure crisis, many servicers are facing bloated staff rosters and struggling with workloads that would be better outsourced, but setting up a servicing business to effectively outsource is not a simple task.
You obtain a job to become financially stable; to provide a foundation to support yourself and your family in order to live a pleasant, worthwhile life. That’s what most jobs meant to me, and that’s what I assumed DIMONT would be when I was hired. I thought it would simply be a means to reach basic stability. But I was wrong, in a good way.
DIMONT provided me something more than just a foundation. It transcended the commonality of what a job could be. DIMONT wasn’t just a job; it was a chance to be a part of an evolving community. One of the company’s Our Way values perfectly explains what sets them above the rest: “We care about our people, encourage their development, and reward their performance.” Three things that ring true for me every day here.
In our 20th year of service in the residential mortgage hazard insurance industry, we are excited to have fine-tuned the on-boarding service that lends itself to what we at DIMONT call White Glove Service.
With the on-boarding of six new clients within 2016, we have had the opportunity to provide a smooth transition from contract agreement to the receipt of the first file for processing. To begin, a personal on-boarding specialist is assigned to each client to navigate the implementation logistics.
Servicers are constantly under pressure to select the highest quality insurance service providers. But how can you tell which companies surpass the others in their level of service? With more sophisticated candidates than in years past, it is important to ensure that the insurance service provider you choose has a quality Human Resources (HR) team to hire the best adjusters. Those employees will be your closest allies in processing insurance claims.
While quality candidates tend to take the lead in interviews, HR needs to be prepared with talking points that give the candidate an accurate representation of the company. It is the responsibility of HR to provide the applicant with background information regarding company culture and core values. Honesty is key; this helps to immediately identify people who believe in the same principles as current employees. At DIMONT, we are explicit in identifying what makes our company unique, as well as showcasing consistency, in that everyone from the CEO to the administrative assistant demonstrates and respects the corporate values.