Servicers and Vendors: Working Together to Facilitate the Claims Process

Posted by DIMONT on August 8, 2019 at 1:02 PM

Our newest blog, a two-part series, looks at the relationship between a servicer and adjuster and how they can work together to increase efficiencies and processes to expedite the claims process. We interviewed Alisa Aschenbrener, one of our top adjusters, to get a clear perspective on how to strengthen servicer-vendor relationships:

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Topics: Hazard Insurance

Top 3 Disaster Preparation Tips for Auto Loan Servicers

Posted by DIMONT on July 16, 2019 at 12:18 PM

Is your auto loan agency ready for this year’s disaster season? A record-breaking 55 nationwide catastrophes totaled $47.5 billion in damages during 20181, leaving the auto industry among those overwhelmed with financial losses. To get auto lenders thinking proactively during this year’s disaster season, we are sharing three tips for staying a step ahead of the chaos:

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Topics: Auto Insurance Claims

Disaster Preparation: Three Questions to Ask Before the Storm and Three Ways to Help Customers After

Posted by DIMONT on June 27, 2019 at 12:28 PM

Summer is approaching fast, and with it will come a familiar challenge for mortgage and auto lenders: natural disaster season and the subsequent property damage that leaves borrowers scrambling for resolution. The unpredictable nature of storms means assisting your customers in their time of crisis can be as unpredictable a process as the storm itself. Fortunately, there are ways for lenders to prepare themselves for what’s to come while getting borrowers ready to take on potential setbacks with the least amount of difficulty.

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Topics: Other

Puerto Rico After Hurricane Maria: A Look at the Island’s Recovery Efforts

Posted by DIMONT on November 15, 2018 at 4:20 PM

Last year we watched as Hurricane Maria became one of the costliest hurricanes in history, totaling an estimated $90 billion in damages and leaving millions of people without power and necessities for an unprecedented amount of time. Of the areas affected by Maria, Puerto Rico endured the worst of the storm’s damage and casualties. The island has made considerable progress in recovery, but our research suggests that a long road is still ahead.

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Topics: Collateral Loss Mitigation

Three Reasons Flood Insurance is Essential Beyond Flood Zones

Posted by DIMONT on November 6, 2018 at 12:28 PM

Mortgage lenders and homeowners nationwide know the importance of purchasing various types of insurance for the home. Flood insurance, however, is a coverage often overlooked by those who feel water isn’t a threat to their location. We saw how devastating lack of flood insurance can be with Hurricane Harvey, and we’ve seen it again in the aftermath of Hurricane Florence, which highlighted the fact that only about one in 10 homes affected by Florence had flood insurance. According to a report from the Washington Post, the areas with the worst Florence-inflicted destruction had the least amount of flood insurance.

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Auto Lenders Tips and Tricks

Posted by DIMONT on October 10, 2018 at 12:04 PM

Tips and Tricks for Auto Lenders Post-Disaster

When natural disasters hit, homes and buildings aren’t the only casualties that require intensive collateral loss mitigation. When considering that an estimated 500,000 to one million vehicles were destroyed in the late-2017 hurricane trio of Harvey, Irma, and Maria, auto lenders typically have their own mitigation chaos to deal with in the aftermath of extreme storms. There are several ways for auto lenders to ensure collateral protection when the worst happens, but we’ve narrowed it down to the three most crucial tips:

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Topics: Collateral Loss Mitigation

The benefit of HUD's Single-Family Loan Sales program

Posted by DIMONT on August 22, 2018 at 4:22 PM

The Federal Housing Administration (FHA) has helped support access to affordable housing since becoming part of the U.S. Housing and Urban Development Department (HUD) in 1965. In 2010 the FHA and HUD took protecting market liquidity a step further and implemented the Single-Family Loan Sale (SFLS) Initiative, a program that allows the FHA to accept assignment of distressed, FHA-insured loans from servicers and sell the mortgages as nonperforming loans on behalf of HUD.

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Topics: Collateral Loss Mitigation, SFLS

Dispelling the Myth: Processing Auto Claims Will Cost Your Financial Institution Money

Posted by DIMONT on August 3, 2017 at 9:30 AM

Red Ring Binder with Inscription Vehicle Insurance on Background of Working Table with Office Supplies, Laptop, Reports. Toned Illustration. Business Concept on Blurred Background.-697592-edited.jpeg

Having been in the business of helping loan servicers file insurance claims and recover losses for many years, we’re consistently surprised by a persistent myth that seems to almost be part of the auto finance industry’s collective consciousness: that the insurance claims process on damaged vehicles is actually a net loss to the lender.

The claims process can be time consuming and can generate low success rates when a lender who handles this process in house doesn’t have experienced licensed adjusters on staff. Labor intensive process combined with low success rates and cost of full-time equivalent (FTE) actually support this very myth and will make any CFO question if they are spending $2.00 to recover $1.00.

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Topics: Auto Insurance Claims

3 Ways to Successfully Position Your Mortgage Servicing Business to Scale

Posted by DIMONT on July 27, 2017 at 9:30 AM

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Perhaps more than any other part of the mortgage business, mortgage servicing stands to benefit from economies of scale, but only if the business can actually be built to expand. In the wake of the foreclosure crisis, many servicers are facing bloated staff rosters and struggling with workloads that would be better outsourced, but setting up a servicing business to effectively outsource is not a simple task.

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Topics: Other

Benefits of Working with a Flood Insurance Valuation Partner

Posted by DIMONT on July 20, 2017 at 9:30 AM

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Vendor management is one of the most import functions in the modern mortgage servicing operation. Much of the work the servicer must do to maintain compliance and to effectively service its portfolio is outsourced to trusted third-parties who perform that work on the servicer’s behalf. Over the past decade, the vendor management function has become much more complex and the corresponding penalties for mistakes have increased in severity.

As a result, vendor managers working within mortgage servicing firms spend a great deal of time determining exactly what functions must be outsourced, evaluating potential partners, contracting with preferred partners, and then managing those relationships – risk management work that must be performed according to a rigorous set of standards and best practices.

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Topics: Flood Insurance